On Tuesday, July 18th, an “emotional” Clifford Boyle attempted to address employees regarding the issues at Mishawaka. I placed emotional in quotations because Clifford went from crying to talking about finances in the blink of an eye. Several people felt that the crying was fake or insincere. I watched the video, and I agree with people’s impressions. Instead of focusing on fixing the current facilities, Clifford stressed how the company was planning on rapid growth.
Haley Arsenault asked staff watching the video to message Elizabeth Mattson any questions they want Clifford to answer. That request was ignored as employees kept calling the company out and highlighting issues at facilities. The chat quickly grew beyond control, with relevant questions being asked.
Several Landmark employees stepped in. Robbie Becker was the first to weigh in. He asked that anybody who reports to him email him, and he would pass the questions along to Elizabeth.
Alvin Luster chastized the employees as disrespectful as Clifford poured his heart out. Really Alvin? Employees ask why staffing is so low or why nursing staffing is being cut. People are fighting for the safety of staff and patients, and you consider those questions disrespectful?
Employees raised questions about how admissions lied to patients. Patients were told repeatedly that LR has a pool and spa. No LR facility has a pool. I covered several issues with admission previously. John Hood said he listened to the admissions calls personally and never heard any admissions people lie to patients. Somebody is lying; is it the countless staff members or John Hood? If I were a betting man, I know where I’d put my money.
My favorite comment came from Nicole Carter. Nicole asks people to stop asking questions and raising issues as it’s not “productive.” Nothing will if this doesn’t convey to you what kind of a company LR is. The questions about safety were constantly ignored. Landmark wouldn’t be in the position they currently find themselves in had they done the right thing from the start. There is no saving LR. Too many people look the other way or can’t address the company’s deep-rooted issues. I await Matt Boyle running for President of the United States.