Matthew Boyle is currently the CEO of LR. Before Matt became CEO, he worked his way up while at Landmark Senior Living Communities. It’s laughable to say that he worked his way up, as it was his dad, Clifford Boyle’s company. Matt joined LSLC in August 2012. In April 2013, he became the VP of Finance. In a Glassdoor review, one former employee posted, “Residents are not a priority. Poor food quality served same items over and over.”
In March 2017, another reviewer titled their review, “Owner is basically a slum lord.” They posted the following in their review, “The building is falling apart. It constantly floods, the roof leaks the pipes burst multiple times. The owners do not want to put in the necessary money to repair & refurb. They just band-aid problems, and they get worse & worse. High turnover in last few years. There was excellent management in a building that all left because of the company. High turnover, especially of all management positions now being filled with mostly uncaring, unqualified persons. The Poor residents and front-line staff are so unhappy. The company doesn’t pay their bills. Payroll bounces. Collections call to the facility all the time. Health insurance is horrible & outrageously expensive. Corporate forces building to take in residents they feel are inappropriate.”
I highlight these reviews because I saw similar reviews left for LR. There appears to be a reoccurring theme with LR locations running down and residences serving low-quality food.
In October 2017, Matt became the COO for Landmark Senior Living Communities and LR. My boss told me that LSLC is no longer a brand of LR.
Matt comes off as Garv Vee Alpha male on LinkedIn. He doesn’t believe in either diversity or gender sensitivity training. That’s hilarious since I underwent diversity training.
Matt believes that he is a gladiator and not a bunny. He likes to use the hashtags #gladiatorsonly, #bunnyrepellant, and #workculture. Matt is being extremely passive-aggressive on LinkedIn. He had an issue with somebody and kept talking about it without naming names. I suspect it was the Chief Operations Officer terminated in early 2023. Matt sent out one of the worst company-wide emails I have ever read announcing the termination of the COO. Matt likes to talk about company culture, while numerous people have highlighted issues with him and management.
Matt starts one post with, “Weak men create tough times.” Well, Matt, all of Landmark’s failures fall squarely on you. His companies have been financially unstable for years. Matt almost stated that he is open to feedback unless “I appreciate any and all comments. I just might take your opinion on my leadership abilities more seriously if you, too, achieved $100M in annual revenue in your sixth year of business at a company you built without giving up any equity. Brownie points if you did so before your 35th birthday.” If Matt achieved $100M in revenue, why can’t LR pay its bills? Why did we have to use a new credit card every other month? Why did John Hood have to use a credit card in his family member’s name?
I am hearing that a leadership change is happening at LR corporate. I heard that AJ Henry is no longer the COO. I wonder if he is gone or demoted. Matthew Boyle will be demoted to COO. I need to find out who the new or acting CEO is. These changes will likely not fix anything. LR was on a crash course to hit the iceberg, and they hit it. The intelligent people are getting on the lifeboats while the others are going down the ship.
LR is slated to open Medicaid Facilitry of Eastern Ohio by LR on September 1st. This location will be next to a private Christian school. The school has students from Pre-K through High School. The facility needs to use an access road connected to the school. All incoming and outgoing patients can only access the facility by passing by the school. The school board raised concerns about Landmark opening a facility this close to a school.
The school would have little concern if this were a commercial facility. Since this is a Medicaid Facilitry location, the school’s concerns are valid. The St. Joseph County Sheriff’s Department recommends revoking LR’s license. The Medicaid Facilitry facilities need to be better run and staffed. Staff members have complained for months, while corporate hasn’t fully addressed these concerns.
I am in contact with former staff members from various facilities. The stories and complaints I have heard lead me to believe that LR doesn’t care about the quality of care in the Medicaid Facilitry facilities. They admit more patients than they have staff for. The SJSD has been attempting to get LR to address its concerns. It took three days, within one to two days, for LR to step up.
I am concerned about LR opening up the Medicaid Facilitry of Eastern Ohio by LR facility. I suspect school officials and residents will complain about people leaving the facility. There have been issues at other facilities. Time will tell, but I’d hate it if I am right.
The Medicaid Facilitry of South Bend by LR facility made the news after three people died within 24 hours. Two deaths are being investigated, and the third is by suicide. Medicaid Facilitry is a drug and alcohol treatment facility in Mishawaka, Indiana. According to police, they have responded to 122 calls for service for this facility. This location opened on August 16, 2022. That is 11 calls for assistance per month. The statement put out by the police department claims that this facility is straining law enforcement. The police department also suspects that employees might be trafficking drugs.
Is this an isolated situation?
While three deaths within a day are an anomaly, how these facilities are run makes it a widespread issue. Multiple ex-employees and patients have complained about the lack of staffing, training, resources, and level of care. LR took a director that messed up so badly at one location and moved to another Medicaid Facilitry location. The same results occurred. Look at this review for the Medicaid Facilitry of Fort Wayne by LR facility.
LR needs a proper discharge process in place. Residents have complained about people leaving the facilities and knocking on doors looking for assistance. Landmark pays for people to travel to their facilities yet has not planned when they complete the program.
Executive team members will fly out to another poorly run facility and do the dog and pony show. People from Landmark have been in constant contact with the St. Joseph County Police Department. They have repeatedly promised to make the necessary changes but failed to do so. The St. Joseph County Police Department wants to revoke the Medicaid Facilitry of South Bend by LR facility’s license.
Each location is given the airport code as the clinic name. The Medicaid Facilitry brand starts with a P. The airport code for South Bend is SBN. It was rumored that after corporate was informed of a rape at this location, people jokingly referred to this facility as Bend me over. This demonstrates a lack of empathy for people, if this is remotely true. Suppose I heard that at corporate headquarters, I would be in jail.
I don’t know what it will take for LR to wake up and make the necessary changes. They have yet to listen to public officials; they don’t listen to online reviews and feedback from staff or patients. They don’t listen to the Glassdoor reviews. I reached out to my old boss, Lisa Slate. She said, “You know not to believe everything you see in the media.” Lisa’s message demonstrates how LR perceives these issues. I have a question for Lisa, does this mean I shouldn’t trust the statements being made by LR?
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