While I don’t know what happened, an anonymous source claims LR was forced to cancel the direct deposit on Wednesday and issue paper checks. Several people were freaking out about this. We had four new members join The Collective Facebook Group yesterday. We usually get a handful of new members a month. Several people and the admins have been following this. We were curious to know if the checks would bounce. While we are still determining if the checks will bounce, no check cashing facilities will accept them. They need help getting ahold of somebody at Landmark to verify the checks or employee’s status. The banks want to hold the checks for up to two weeks.
When this was brought up in Teams Chat, Tia Conard didn’t understand the issue’s magnitude. Well, Tia, people have rent and bills to pay. Well, Tia, people’s fears have now been confirmed.
The admins and members of the Collective feel bad for everyone who received a paper check. Please contact your local news stations and tell them your story. If you make enough noise, Landmark will get you paid sooner rather than later. If you need assistance, please reach out to me.
Update February 3, 2024.
The comments by Gemma, Brad, Bum B, and Matt B were all left by the same person. They use aliases to leave comments.
Update February 5, 2024
One facility has advised me that Landmark will issue paper checks until they find a new payroll vendor. Some people could get their funds released when they contacted their bank and advised that this was a payroll check.
Today, I was alerted to this missing Google review regarding a former patient’s stay at LR of Knoxville. Google didn’t allow the review to be published. At first, I thought it was because the former patient posted her email address. Either the nanny bot found words that triggered the review to be flagged, or the aggressive algorithm prevented the review from being published.
Here is the full review without the email address. I have her permission to post this review.
“First of all, I was sober, with the help of God and AA alone, for 4 years – the whole time working in the recovery field myself at Addiction Campuses and Foundations Recovery- and relapsed in 2021 after my boyfriend had a stroke and my sister died, all within two months of each other. I VOLUNTARILY put myself into LR in Seymour, TN December 17, 2022, choosing to do so because I was struggling. From the day I admitted, noone was expecting me and they treated me like a nuisance during intake. My therapist quit the first week I was there. She told me before she left that Landmark had told the therapists there to end the call if we wanted to leave. After she left, I was never assigned another therapist. The sad thing about that is, you couldn’t make phone calls without one. Anyone I asked said they would lose their job if they let me use the phone, and they couldn’t tell me who to go to get reassigned. I went three weeks without speaking to my then 11 and 12 year old; even over Christmas. I cried myself to sleep that night, and they were upset with me when I came home. It did a number on our relationship and that’s something I’m still having to earn back. I was never assigned a psychiatrist and was completely detoxed off of my prescribed medication. They tried to force me to take detox meds ten days against my will; told me I’d have to stay in my room if I declined my vitals. Facilities can charge more for detox vs residential, so they would deny me drugs like Clonidine because they are non-controlled which means insurance pays less and moves me sooner to residential. I would have to build my anxiety so high that my blood pressure would reach a point that they would give it to me. Everyone did ten days. Didn’t matter if they needed it. I never received any of my calls or mail from home. The large workbooks we were supposed to receive we were charged for and never received. They mixed male and females in a cabin with absolutely no system in determining who should qualify. One put his hand on a girl’s crotch so they moved him downstairs. Men came into our rooms without knocking. They took our towels without us knowing and redistributed them. The staff cussed at us. We were locked inside at ALL times and were never allowed to leave campus or go outdoors. It was cramped and it smelled horrible. They were short on everything- food, toliet paper, towels because they were just packing us in. Later they took cots into rooms so they could stuff more in.I had to wash my clothes three times to get the smell out. My mother will attest to this. Detox patients and Residential patients were mixed from day one, and we had thirty minute room checks every hour detox or not, every night…full on flashlight in the face, door slammed. If you AMAd they kicked you out immediately and would call the cops if you were on campus, then they made you walk LITERALLY in the snow in freezing weather down a large hill. and were members of the staff and sleeping together; they were extremely open about it and treated us like dogs. A male patient, T fell one weekend and the staff would not let him leave campus to be treated….As in actually restricted him. He ended up having to have surgery on his leg because he went untreated. E was promised a case worker would be assigned her case and that someone would contact her job for the state as a correctional officer; she was fired because it never happened. S had a horrible eating disorder that should have been prioritized over her alcoholism. T had her suboxone stolen from the nurse’s office because it was left unlocked; and while on that subject, the nurses station was directly beside the commons area and you could hear everything the nurse said (HIPPA?) You had freaking employees showing slides that say “there is 100 percent chance of relapse without aftercare” implying LANDMARKS aftercare. TOTALLY false information- I STILL HAVE THE HANDOUTS!”
I have heard the above allegations countless times. Patients are not able to use the phone without somebody listening in. Of course, LR will say this is to prevent drugs from being requested, but this former patient claims it was to prevent them from leaving Against Staff Advise (ASA). ASA patients would be forced to leave the property immediately without transportation to get home. I am shocked that there weren’t any deaths like Bluffton.
Her patient’s therapist quit the first week she was there. She was not assigned another therapist and was unable to call her kids for Christmas. She didn’t receive all of her phone calls or mail. She was never given a psychiatrist and had to detox on her own. There are allegations of attempting to force her to take detox medication ten days after being at Landmark. She suggests it’s insurance fraud.
I have been communicating with her, and she has advised me that staff members were sleeping with each other. They were open about patients who were also sleeping with each other. She also told me that suboxone was stolen. This was captured on video. Was this reported to the proper authorities? I doubt it.
This review claims Landmark doesn’t care about patients, their well-being, or their safety. The review stresses that it’s about Heads in Beds and making money.
I am being told that the newly opened Medicaid Facilitry of Columbus by LR could be doing better. The 192-bed all-male facility opened on October 13th, 2023. Several former LR employees were concerned with a facility this size opening after what transpired at Mishawaka. I have several sources at this facility, and the news I hear is disturbing. Patient Engagement Specialists (PES) work 16-hour days. The facility is understaffed. I am being told that all employees must punch out for lunch, even though they can’t take a break.
On January 3rd, 2024, there a patient overdosed and was taken to the hospital. This patient has previously left ASA and returned three days later. The patient was taken to the hospital and was saved. Before the patient’s overdosing, LR was advised that Fentayly had made its way into the facility. Nothing was done with this information. Patients are cheeking medication placing it in drinks, and passing it around. Several female staff members feel unsafe. One patient has exposed himself and told a nurse that he wishes to rape her.
Patients who should be discharged are not, while others leave ASA daily. LR allowed a trans female to be admitted. They should never have been admitted to an all-male facility. A nurse made a transphobic remark to them. They eventually were discharged after contracting COVID-19 and refusing to follow protocol. The nurse is still employed.
Drew Mack is the Executive Director. She is leaving Landmark at the end of February. She has been a longtime loyalist. She has her LinkedIn set to open to work. I am shocked that she has had enough. She has been a longtime supporter of Landmark. She was switched from Indianapolis to the home office. She will not be missed, and I haven’t heard pleasant things about her.
I am being told that patients are still being held against their will, and staff refuse to give them their personal belongings when they attempt to ASA. Patients are given phones with dead batteries, so they can’t call anybody. This policy was supposed to end in March 2023 after a patient died leaving the Bluffton facility. Yet another one of Matt Boyle’s lies. This facility is imploding, and it’s a matter of time before something horrible happens. I hope the states shut them down ASAP.
Update 1/20/2024
I have been advised by several sources that a pipe burst this past week. There were several days when the water was turned off. Once the pipe was fixed, a couple more burst. The kitchen needs a deep cleaning before it can be reopened. They are currently bringing in meals. They are presently running generators to heat the kitchen and dining room. The heating has yet to work since they opened in October. I feel sorry for the staff and patients at this facility.
Are things getting worse for LR? This is a strange question with the company’s current state. They are facing eviction in Franklin. How much worse could it get? Several employees left a week ago—some were long-time loyalists, too. One employee may have left for personal reasons. Landmark struggled to make payroll yesterday, January 12th, 2024. Employees received two paystubs, one for a positive amount and a second for a negative amount. I was informed that employees would be paid at 5:00 PM. I wonder if everyone was paid. An anonymous source emailed me and claimed that Landmark missed payroll by $400,000 and had to borrow the money from another business. Landmark is paying people weekly.
Another anonymous source has informed me that the Marysville location will not open. The facility had the opening date pushed back, but according to my source, the Executive and Assistant Executive Directors were terminated. There are no positions posted online. The website still shows the location as coming soon. The Google Business Profile (GBP) shows it’s slated to open on March 3rd, 2024. The website doesn’t get updated, and I have found GBPs marked as open that haven’t opened.
On Friday, March 3rd, 2023, LR laid off 70 staff members, myself included. Matthew Boyle started a rumor that I was terminated for sleeping with patients. I worked remotely from Los Angeles; the closest facility to me was Las Vegas. I never set foot inside any facilities. In July 2023, there were three patient deaths at the Mishawaka facility. Landmark lost its license for the three Medicaid facilities along with its Medicaid contract. Landmark lost its initial appeal hearing and is still waiting to hear back on the latest appeal hearing. Ohio passed a new law on January 1st, 2024, that would allow them to automatically suspend the licenses of any business that has their license suspended in any state. Landmark has three open facilities and four more slated to open in Ohio. This law will remove Landmark in Ohio.
Landmark was evicted in Las Vegas and Oklahoma City for failure to pay rent. Landmark was also evicted from Wintersville, OH. This facility has yet to open. Landmark wanted to open a facility next to a private school from Pre-K to the 12th grade. The school hired a law firm to block access to the access road. Landmark will not have their lease renewed in Franklin, TN. They rented two floors for their headquarters. Due to months of continuous layoffs, Landmark has moved all employees to the fifth floor. The two floors will be available on April 1st, 2024.
While Mishawaka has expedited the financial ruin of Landmark, things have always been bleak. Landmark has a long history of not paying vendors for services. I have spoken with countless former employees. They have all told me about bill collectors and vendors showing up and demanding to be paid. These facilities have received numerous final payment notices. Some staff had to take up collections for patients for food and clothing.
Before Landmark launched the drug and alcohol treatment facilities, Landmark ran senior living homes. Complaints are referring to the Boyles as slumlords. The Boyles did the same with LR. Landmark launched facilities without proper training or staff or without making necessary repairs. When the Mishawaka facility was doing staff training before opening, the sewer backed into the facility, and the staff could not flush the toilet. Sewer water has backed up at other facilities. Willard has black mold that was painted over.
It was on a corrective plan before Landmark lost its licensing in Indiana. Landmark did not address any of the issues, and things got worse. This is why Landmark has yet to be able to get its licensing back. Landmark took zero responsibility and blamed the state instead.
There have been fights, assaults, sexual assaults, rapes, staff sleeping with patients, and staff trafficking drugs. A former patient requested their medical records, and Landmark falsified the patient’s statements and behavior while inside the facility. I have heard about insurance fraud, where patients were billed for services and medications they never received. Some patients were left on the books up to three days after they left against staff orders. Landmark refused to let patients have their money, phones, or clothing when they chose to leave ASA. This was a tactic to force people to stay.
When the Oklahoma facility was closed down, Landmark rented a bus and transported patients across state lines to Morrilton, Arkansas. People in treatment were on a bus for over four hours. Nothing will if this doesn’t convince people that Landmark is in it for the money and everything. Landmark kept accepting patients, even knowing they were leaving in a few days.
I am curious how much admissions knew before the facilities closed. Several people I have spoken with were caught off guard by the closing of Las Vegas and Oklahoma. Landmark hasn’t been forthcoming in providing staff with the truth.
Somebody reached out to me recently. They feel that Landmark has three months left. Once Landmark is forced out of Ohio, this will be a massive death blow. Landmark will have to accelerate the timeline to open facilities in other states. There is one little caveat here. Landmark has moved a lot of its corporate operations to Nicaragua. They pay people $6 to $9 an hour as contract employees through Upwork. Cliff Boyle is overseeing the legal department.
Landmark has demonstrated time and time again that all they cared about was heads in beds and nothing else. Admissions were told to stop asking potential patients about their criminal records and backgrounds. This led to registered sex offenders being sent to Willard. Willard is 400 feet from a preschool. Once it was determined that the patient was a sex offender, they had to be immediately transported to Euclid, Oh. Staff were never alerted to patients they were receiving.
Landmark is holding on by a thread. If the Joint Commission were to investigate Landmark properly, Landmark would be done. Countless former employees and patients have filed complaints. The Joint Commission has tarnished its reputation by not investigating Landmark. I have reached out to them and am still waiting to hear back.
Soon, LR will be a distant memory. Hopefully, people will find a proper and caring treatment facility.
LR had a sponsored interview with Eightwest. Michelle Dubey, Vice President of Clinical Quality, sat down for the interview. She biffed her first answer. She talked about the stress of family and travel and how it’s easy to self-medicate. There was no mention of people being lonely or struggling with the holidays. It shows how out of touch Michelle is with why people use in the first place.
Michelle stated that Landmark doesn’t like people traveling for over two hours for treatment. Landmark consistently flew people from Oklahoma City to Las Vegas. A nonstop flight is two hours. A patient would need a ride to the airport, go through security, fly to Las Vegas, and get picked up to get to a facility. Remember TPES, driving around for hours, picking up multiple patients.
Michelle mentioned taking great care of the person seeking treatment. Multiple patients in Indiana are suing Landmark due to the horrible treatment they claimed to have received. Michelle also stated that Landmark has the highest quality in the industry at affordable prices. There is mold in the Willard facility, and water backed up there and in the Mishawaka facility. Where is this highest quality of care?
Landmark is fine paying for self-promotion, yet stiffens vendors and lays off employees left and right. This sponsored segment got me all amped up. This is a slap in the face to everyone that knows the truth. Eigthwest should be ashamed of themselves for allowing this nonsense. The kicker was that the facility they showed wasn’t even Battle Creek.
Hours before Angela Chapman’s car accident, she was a patient at LR of Louisville. Angela had an incident while at Landmark. She verbalized having homicidal intent. Landmark failed to transfer Angela to a higher-level care facility. I was informed that Angela was prescribed narcotics, given the keys to the car, and discharged.
Sadly, two hours after Angela was discharged from Landmark, she crossed over into oncoming traffic and collided with a car. The two children, a one and two-year-old, were killed in the crash. The driver, who was pregnant at the time, was transported to the hospital. The accident took place on Sunday, November 13th, 2022.
This accident should never have happened. Had Landmark referred Angela to another facility, these kids would still be alive. This is a failure on Landmark’s end. Time will tell if they will be held accountable.
Several employees have been complaining that Landmark has been deducting funds for Mutual of Omaha yet not paying them. If this has happened to you, contact the U.S. Department of Labor – Benefits Security and file a claim, as well as your local state Department of Commerce and Insurance.
All complaints regarding L.M. not providing benefits that have been deducted from employee paychecks should be made to: U.S. Department of Labor – Employee Benefits Security Administration (866) 444-4372 You will have to provide the following information: Employee contribution for each benefit per pay period. Date span for contribution (first deduction – last) Benefits department contact: Megan Powell Megan.powell@landmarkrecovery.com A direct phone number for Megan (if you have one.) There isn’t a number listed for her or on any of her emails. The U.S. D.O.L. rep will attempt to call L.M. with you on the phone, with your permission.
There may also be a legal issue over the Las Vegas layoffs. Landmark may need to provide employees with 60 days’ notice before closing Las Vegas. This must be investigated, and any affected employee should look into the Warn Act. You should contact the Department of Labor to inquire further.
The news was able to obtain the cause of death for the three patients who died at Mishawaka. There was no massive shock with the patient who committed suicide. The questions remain on the bed checks. One of my sources advised me that the PES on duty didn’t know that the patient was on suicide watch. The first death was ruled due to the toxic effects of a combination of medications of Buprenorphine and Gabapentin. Buprenorphine is FDA-approved for acute pain, chronic pain, and opioid dependence. Gabapentin is in a class of drugs called anticonvulsants. Gabapentin treats seizures by decreasing abnormal excitement in the brain. Landmark prescribed these medications. The third death was ruled to be caused by chronic alcohol use disorder. Mishawaka was severely understaffed. We also don’t know how long the patients were at Landmark.
Matty Boil did state that Landmark was going to pursue getting its licenses reinstated. This seems futile as they still won’t have Medicaid and Blue Cross/ Blue Shield contracts. These facilities were already placed on a corrective plan in March. Landmark failed to make the necessary corrections, and conditions got worse. I’d like to know if Landmark has continued to pay rent for the three facilities. They can’t pay rent where they have patients; why would they pay rent for closed facilities?
Matty just sent out an email celebrating the coroner’s findings. He encouraged employees to share the links on social media. He also cautioned them not to be negative about the Sheriff’s Department and the State. Matt must have forgotten he was the first to bash the Sherrif and the State with his We Are War company-wide email. I haven’t. Excellent job sending out another tone-deaf email while being laid off left and right.
It figures that Misty Hogan would share the news on LinkedIn while kissing Justin Hartman’s butt. Her post is more tone-deaf than Matty’s. She is happy that people are dead and that Landmark didn’t kill them. Let’s see how this plays out with the CCTV postage and the patient charts. If Landmark thinks they are coming out unscathed, they have another coming.
Update October 26. Misty Hogan deleted her LinkedIn profile yesterday.
Update October 30. MIsty Hogan reactivated her LinkedIn Profile, but the above post was removed.
I first broke the news on Saturday that LR would close down Las Vegas. I have now learned they were served with a 60-day eviction notice. Landmark told people yesterday and blamed it on Admissions. Landmark is full of lies, and so is Matty Boyle. This news contradicts his birthday email, discussing how things would improve. Matty has lied about the layoffs in March, too. One email said it was a house cleaning when it was for financial reasons. I was one of those who were laid off on Black Friday, March 3rd, 2023. I wouldn’t trust anything he says.
Why did I need to break the Las Vegas and Oklahoma City news? I have been questioned a few times about what I know and report. I know I have a giant bullseye on my back, and some people are waiting for me to be knocked off my pedalstool. I have integrity and character. I vet my information and know who is lying and feeding me misinformation. Landmark has yet to sue or serve me with a cease and desist. Landmark lacks integrity. Landmark is still hiring in OKC. They were hiring an Executive Director in Las Vegas, even knowing they were being evicted. How many more facilities will be closing becuase Landmark failed to pay rent?
Landmark just opened a 192-patient facility in Ohio. This facility will be closed come January 2024 with the law stating if a facility loses its license in one state, it loses it in Ohio. Landmark keeps focusing on expansion instead of fixing the issues. Landmark buys a property, increases its value, and then sells it. This is not sustainable. Landmark isn’t giving employees severance in Las Vegas. The wheels are falling off.
Here’s the thing: I have gotten under Matty’s skin and am living rent-free in his head. He hates me, my website, and The Collective. We all live rent-free in his head, and he can’t evict us. So, Matty, you come for the king you better not miss because I’m your huckleberry. You cracked me up yesterday. I am still laughing about it. You don’t live rent-free in my head. Chess, not checkers.
